Performance
and Quality Improvement
Every child is committed to Performance
and Quality Improvement (PQI). We feel that not only do our families
and children benefit from this effort but so do our employees. Information
about PQI is included in orientation for new employees. And, all employees
are expected to participate in PQI activities.
PQI is an agency-wide effort that includes staff and our stakeholders
(e.g. referral agencies, funders). We have developed a PQI Program
that regularly reviews data and information from all programs, for
clients and for other areas of the agency that support our programs,
e.g. client rights, strategic planning, human resources, fiscal management,
fund development, risk management, training and supervision.
ECI Leadership Team also functions as the agency’s PQI Committee.
This committee meets quarterly and reviews a variety of efforts to
ensure that progress is being made in the area of client, program
and agency outcomes as well as (selected) other activities, such as
review of incidents, accidents, grievances, safety, staff retention,
training. The PQI Program relies upon the use of data and evidence
to measure progress and to review essential functions of the agency.
We then look for areas of success and also areas for improvement.
This information is communicated to all staff. The PQI Program and
activities held to ensure strong performance and continual improvement.
Outcomes
Every Child, Inc. is a high performing agency focused on the highest
standard of service provision, client outcomes and accountability
to the community.
